OUR TERMS

1.  THESE TERMS  

1.1  What these terms cover. These are the terms and conditions on which we supply our courses to you by way of services.

1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

 

2.  INFORMATION ABOUT US AND HOW TO CONTACT US  

2.1  Who we are. We are ACE Driver Safety Limited, a company registered in England and Wales. Our company registration number is 12220089 and our registered office is at 1 Stanyards Court, Stanyards Farm, Chertsey Road, Chobham, Surrey GU24 8JE. We are registered with the ICO reference number: ZA554253

2.2  How to contact us. You can contact us by telephoning our customer service team at 0333 7721707 or by writing to us by email at office@acedrinkdrivingcourses.co.uk or by post to ACE Driver Safety Ltd, PO Box 8252, Reading, RG6 9TB

 

2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4  ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Definitions

a) You – You being the person who has booked on to the course

b) The Contract –  The contract of service is formed when you complete the booking request online with payment and thereafter the booking confirmation is received by you from us. The Contract terms are outlined in this document.

c)  The Course -  Means this 'Drink Driving Rehabilitation Course', Registered and Licenced by the DVSA and provided by The Company

d) The Services - The course and any other products supplied by The Company.

3.  OUR CONTRACT WITH YOU  

3.1  How we will accept your order. Our acceptance of your order will take place when you complete the booking form via our website  and we email you an an invoice, at which point a contract will come into existence between you and us.

3.2  If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Course. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Course. The Course may be full, in which case an alternative course will be offered.

 

3.3  Your order number. We will assign an order number (invoice number) to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

3.4  We only sell to the UK. Our website is solely for the promotion of our Courses supplied in England & Wales. Unfortunately, we do not accept orders from addresses outside the UK. 

4.  YOUR RIGHTS TO MAKE CHANGES  

If you wish to change the Course you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Your rights to end the contract).

 

5.  OUR RIGHTS TO MAKE CHANGES  

5.1  Minor changes to the service. We may change the course:

(a)  to reflect changes in relevant laws and regulatory; and

(b)  to implement minor technical adjustments and improvements. These changes will not affect your booking on the course and the same will be achieved as if the original service had been carried out

5.2  More significant changes to the services and these terms. 

(a) In addition, as we informed you in the description of the courses on our website, we may make changes to the course, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received:

 

(b) On occasions it may be necessary to cancel your chosen course date, due to not enough individuals attending the course, if this happens an alternative course will be offered which may not be at the original venue and will be at another date.  If you cannot attend the available courses within you time constraint set by the court, then you man select another company to provide the training. We will be required to send your new company the court referral.  If your course needs to be transferred to another provider because of cancellation, then a full refund will be given.

6.  PROVIDING THE COURSES

6.1  When we will provide the services.  We will begin the services on the date set out in the order. This date is chosen by you when placing your order but may be subject to change as discussed in Clause 5 above. 

6.2  We are not responsible for delays outside our control. If our supply of the service is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

  

6.3  What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Course to you, for example, your full name, correspondence address, your date of birth and your court referral number. This will be requested when you place your order on our website or on the phone. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the course late or not supplying any part of them if this is caused by you not giving us the required information we need within a reasonable time of us asking for it.

 

6.4  Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

 

(a)  deal with technical problems or make minor technical changes;

(b)  update the course to reflect changes in relevant laws and regulatory requirements;

(c)  make changes to the course

6.5  Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the course, unless the problem is urgent or an emergency. If we have to suspend the Course, we will not charge you while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

 

6.6  We may also suspend supply of the services if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 12.3) and you still do not make payment within 5 working days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the service. 

7 RULES OF ATTENDANCE

7.1 On completion of the course: 

a) A completion certificate will be sent to the attendee email address.  If the attendee prefers a postal copy, then please notify the office        to arrange.

b) Ace Driver Safety Ltd reserve the right to cancel your space on the course if full payment has not been received prior to the course 

     start date. 

7.2 Attendance of the course

On attending the Course, you must ensure that you are:

1. Attending on time for each course, you must arrive 15 early to complete the registration.

2. Must participate to the best of your ability

3. Complete all relevant paperwork and a small amount of homework

4. All 3 days must be attended in sequence

5. Punctual prior to course start time, please ensure you arrive 15 mins prior to the start time to complete the registration.  Ensure that you are punctual returning to the course at breaktimes.

6. Complete the attendance register.  The trainer will require to see your identification to ensure the correct person is attending.  Please provide photographic I.D in the form of a passport (even if passport has expired) Travel Pass, Staff I.D or Forces I.D.  If you do not have photographic ID contact the office to discuss what would be acceptable.  Please ensure your I.D is provided for all sessions.  Please bring your Course Booking letter also.

7. Required to participate and contribute to the best of your ability whilst on the course, by joining in with the group discussions and completing the relevant paperwork given by your trainer.  Your tutor will help support you in your participation should any difficulties arise.

8. Confidentiality is paramount whilst attending this Course. Please do not discuss private information which is shared by others on the course.  To help aid this, phones and devices are prohibited.  Phones can be used at the break-times, however no photos will be allowed to be taken. Please ensure mobiles are removed from the table.

9. Do not smoke or vape on any of our premises.  Attendees may smoke or vape at the break times in the designated areas defined by your tutor at the beginning of the course.

10. Not impaired by any drugs or alcohol.  If you attend the course under the influence of alcohol or drugs or consume whilst on the course you will be required to leave the course.

11. Refrain from driving.  Any driver caught driving to or from the course will be excluded and reported to the police. You will NOT be able to book another course and no refund will be made.  A non-completion certificate will be sent to the courts and your full ban will have to be served.

12. Paid any outstanding balance.  Please contact the office on 0333 772 1707 prior to attending the course.  If payment is not received your certificate will not be supplied.

7.3 Cancellations, Rescheduling and Non-Attendance

a) On occasions it may be necessary to reschedule a course due to unforeseen circumstances.  In this instance, we shall inform the customer of this as soon as possible and will give the customer an option of attending the next available course, which may be at the same or at a different venue. We cannot guarantee you will be offered a course at the same venue due to availability and bookings.

b)  If you need to cancel a Course. a notice period of 30 days will be required, and the office will arrange an 

alternative date with you either at the same or an alternative venue on another date.  Any courses cancelled beyond the 14 days cooling off period and within 30 days of the course start date will result in no fees refunded.

c) If the attendee is ill prior to the start date (within 30 days of first day of course) and cannot attend the course and submits a doctors’ certificate then an alternative course shall be offered at the same or another alternative venue. Other considerations are Jury service, court dates, bereavement of immediate family and hospital appointments.  In this instance an administration charge of £70.00 will charged. Proof will be required.

d) Non-attendance to the course will mean you have not completed the course.  If you have time within your court date set by the court, you can re-book again and pay for another full price course. If you do not re-book and the date set by the course is reached you will then receive a notice of  non-completion  and your court will be notified.  You will not be entitled to a reduction in your disqualification period.  No refund will be given. There is nothing we can do about your date, it cannot be changed.

e) For attendees that do not attend the course on time, the trainer has the right to refuse admission on to the Course.  This also applies if the attendee is late returning from their break times. In this instance, the attendee will be required to contact the office on 0333 7721707 to arrange another date.  The full cost of an additional course will have to be paid for. 

**PLEASE NOTE:  ensure you have time to arrange an alternative course prior to the date set by the court.  This date cannot be amended.

e)   Any aggressive, abusive, offensive or challenging behaviour to the trainer or course attendees will not be tolerated and your will be removed from the course.    In addition, if there is any impairment due to alcohol or drugs your will be removed from the course.  In this instance no refund will be given, and you will also not complete the course, whereby a non-completion certificate will be issued.  Your court will be notified, and you be required to serve the duration of your ban without a reduction. A refund will not be given.

f) In the event of adverse weather conditions for example heavy snow, please refer to the website home page or contact the office for further advise or whether for safety purposes the course would need to be cancelled.

7.4 Attendee of the course

Only the person on the court referral may attend the course.  I.D. checks will made to ensure the correct person is attending.  Any person attending in place of an attendee will be removed and reported to the police.   A notice of non-completion will be issued to the attendee and no reduction will be made on the licence.  Your court will also be notified.  No refund will be given on course fees.

7.5 Learning Difficulties & Needs of the Attendee

Ace Driver Safety Ltd has an Equal Opportunities Policy:  Please notify the office by calling 0333 7721707 or via email : office@acedrinkdrivingcourses.co.uk for any support you require or to discuss further any learning difficulties you may have.  We will endeavour to assist you  in your learning.  If a translator is required this must be supplied by you, the person must be over 18 year of age. Please notify the office to request permission of attendance of translator, as places are limited on each course.   If you have any disability and you would like to discuss your needs or if you require more information about the venue you wish to attend, please call us to discuss.  

7.6 COVID-19 Regulations of Attendance:

Please note: Attendance of this course is solely at your own risk, ACE Driver Safety will not be liability for any symptoms/illness in connection to the virus.  

Please do not attend any day of the course if you feel unwell and have any symptoms of  COVID-19 or have been in contact with any person suffering from the virus.  Please refer to the guidance of the Government on the current isolation times.  If you become unwell after a training session you must notify the office on 0333 772 1707 immediately and do not attend the next training day.  If after day  3  you become unwell thereafter again please do inform the business.  We are compliant to the Governments guidelines on managing the risk of Covid-19 - Five steps to safer working together. 

8.YOUR RIGHTS TO END THE CONTRACT  

8.1  You can always end your contract with us. Your rights when you end the contract will depend on the service, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)  If what you have bought is misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back), see Clause 9

(b)  If you want to end the contract because of something we have done or have told you we are going to do. See Clause11.1

(c)  If you have just changed your mind about the course, see Clause 9.1. You will be able to get a refund if you are within the cooling-off period of 14 days.

(d)  In all other cases (if we are not at fault and there is no right to change your mind), see Clause 8.6 

8.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a)  we have told you about an upcoming change to the course or these terms which you do not agree to (see Clause 6.2);

(b)  we have told you about an error in the price or description of the course you have requested, and you do not wish to proceed;

(c)  there is a risk that supply of the course may be significantly delayed because of events outside our control;

(d)  we have suspended supply of the course for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 4 weeks; or

(e)  you have a legal right to end the contract because of something we have done wrong.

 

8.3  Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of services, once these have been completed, even if the cancellation period is still running.

8.5  How long do I have to change my mind? You have 14 days after the day we email you to confirm we accept your order (invoice). However, once we have completed the services you cannot change your mind, even if the period is still running. Cancellation can not take place on the day that the course is due to take place. 

  

8.6  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 9.1), you can still end the contract before it is completed. A contract is formed when the course is paid for and you receive our acceptance by way of email confirmation/letter. Any payments already made will not be refunded.  If you confirmed a course and thereafter did not attended then, you will be committed to pay for the course. Please note that if you do not complete a drink drive rehabilitation course within the set date given to you by the court then you will have to serve your full ban.

 

9.  HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)  

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

(a)  Phone or email. Call customer services on 0333 7721707 or email us at office@acedrinkdrivingcourses.co.uk Please provide your name, home address, details of the order number and your phone number and email address.

(b)  Online. Complete the Model of Change link

(c)  By post. post the completed Model Cancellation form which is attached to these terms to us at the address on the form. Or simply write to us at that address, including details of your booking, when you ordered it and your name and address.

9.2  When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind

 

10. OUR RIGHTS TO END THE CONTRACT  

10.1  We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

(a)  you do not make any payment to us when it is due and you still do not make payment within 7 working days of us reminding you that payment is due;

(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products as described in Clause 6.3 above.

(c) Immediately if you fail to comply to our clause: attendance to the course as listed see [Clause 7]

10.2  You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for services which we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract 

10.3  We may withdraw the product. We may write to you to let you know that we are going to stop providing the course. We will let you know at least 14 days in advance of our stopping the supply of the course and will refund any sums you have paid in advance 

11. IF THERE IS A PROBLEM WITH THE SERVICE  

11.1  How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at :  0333 7721707 or write to us at office@acedrinkdrivingcourses.co.uk or post a letter to:  ACE Driver Safety Ltd, Po Box 8252, Reading RG6 9TB.

11.2  Summary of your legal rights. We are under a legal duty to supply the services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.

 

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is services, for example, the Consumer Rights Act 2015 says:

a)  You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

b)  If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

c)  If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

12.  PRICE AND PAYMENT  

12.1  Where to find the price for the service. The price of the service will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see Clause 12.2 for what happens if we discover an error in the price of the product you order.

 

12.2  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the courses may be incorrectly priced. We will normally check prices before accepting your order so that, where the services correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the services correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

12.3  When you must pay and how you must pay. 

(a)We shall send you a welcome letter once we have received your referral from the court within 14 working days.  The welcome letter will instruct you on how to view and select a course.  This can be viewed via our website at :  www.acedrinkdrivingcourses.co.uk 

Alternatively we can send a course list via email if requested.

(b) You will then select the required course and confirm the acceptance to the Company’s Terms and Conditions via the 'book now' link.

(c) We shall then forward you an offer letter confirming your place on the course together with a link from WorldPay.  Click on the link to make a one-off payment in full.

If you have agreed with the office to pay via instalment, then this will be set up with WorldPay (our payment provider who has level 1 rating for security matrix and data handling is 3D secure) direct with the office. Please call the office to set up the payment plan.  The first payment will be made to confirm your booking following 2 instalments within the next 2 months to complete the full payment.  Please note paying via instalments incur a £20.00 surcharge.  All prices will be listed on the website.   If your course is due to start within 60 day’s then instalment plans cannot be offered.  

Continuous Payment Authority:

Is a recurring payment procedure whereby you authorise ACE Driver Safety (via Worldpay) to take money from you debit or credit card on a monthly basis until the course fee is complete.  In authorising Continuous Payment Authority which you will do by agreeing to our Terms and Conditions of Contact, you permit ACE Driver Safety Ltd to charge any sums due to your card and to the payments when they are due.  You may cancel the Continuous Payment Authority by contacting us in writing or via email.  Please note the balance of the course will be due to continue with the course booking.

(d) We accept payment with Visa Debit, Credit Cards, Maestro and Mastercard. Payments will be made in GBP.  Alternatively, you can make payments directly over the phone:  please call 0333 7721707.  All payments will show on your bank statement as ‘ACE Driver Safety Ltd’.  If paying by cheque or postal order, please make payable to: ACE Driver Safety Ltd and send to ACE Driver Safety Ltd, PO Box 8252, Reading, RG6 9TB.

You must pay each invoice within 5 calendar days after the date of the invoice to confirm your place on the course.  Any late payment may result in your place being taken on the course and another course may need to be selected.

12.4 AFTER PAYMENT:  We shall forward you a booking confirmation letter, detailing your course venue, address, and times of the course.  A map will also be included. If you do not receive the booking confirmation letter within 10 days please inform the office.  Please ensure you attend to register 15 minutes prior to course start time on all days. Please ensure that ID is brought to the course please see clause 7.

12.5  We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 

12.6  What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

12.7 If you fail to attend the course or complete the course provided the you will be under an obligation to pay for the full costs of the course.

13.  OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

13.1  We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products 

13.3 We are not liable for business losses. We only supply the courses for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

14.1  HOW WE MAY USE YOUR PERSONAL INFORMATION  

(a) Your Personal Data will only be used for our legitimate interests, including your name, address, phone number, email address and date of birth together with the details and date of your offence received from the Court and information provided by yourself.  Ace Driver Safety Ltd will keep your information as confidential data and stored securely until it is no longer required as detailed in the Data Protection dated May 2018.

(b) Any Payments made by using Debit / Credit Cards will not be retained in any way.

(c)  Emails leaving our Office will be fully encrypted.

(d) We will only retain your Personal Data for as long as necessary to fulfil the purpose we need to hold it for.

Data is used to arrange the bookings and administer the completion and non-completion certificates for the course.  At times Data will be provided to regulatory bodies including the DVLA and HMCTS to satisfy the reduction requirement of you ban. Data is held on a secure Database and will be erased from the Database when no longer needed.  In addition, hard copies will be shredded and disposed of after the required 7 yr period.

14.2 Data Protection and Privacy Notice

Information supplied by ACE Driver Safety Ltd will be stored and protected according to our Legal & Regulatory Requirements. We are committed to protecting your privacy and aim to provide the highest levels of security in the processing of your personal data. In accordance with the Data Protection Act 2018, the General Protection Regulations (2016) and the Privacy & Electronic Communication Regulation (2003) no details will be passed to third parties or used for Marketing Purposes.  Access to your information will be given to the HMCTS, for the purpose of checking your course completion status. 

We are registered with the ICO.  Our registration number is: ZA554253

If you have any questions about this Privacy Notice and how we use your Data, please contact the Office at: office@acedrinkdrivingcourses.co.uk.

15.  OTHER IMPORTANT TERMS  

15.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. [We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided]. 

15.3  Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms

15.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the service, we can still require you to make the payment at a later date.

15.6  Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. 

 © Crown copyright 2013.

15.7  Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. 

15.8 Limitation of Liability:  Except in respect of death or personal injury caused by the negligence of ACE Drive Safety Ltd, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty, condition or other term, or any duty at common law or under these terms and conditions, for any loss or profit or any indirect special or consequential loss, costs, expenses or other claims for compensation.

Complaints Policy

Whilst Ace Driver Safety endeavour to provide the best delivery of training and customer service, if you feel we have not met your expectations on this occasion and you would like to raise a complaint, please contact : office@acedrinkdrivingcourses.co.uk or your trainer (whilst attending the course) to request a complaint form. In the first instance we endeavour to deal with your complaint.  If you are not satisfied with how we handled your complaint, then it can be escalated to the DVSA.  Full information on our Complaints Policy is available on request from the office.

ACE Driver Safety Ltd are registered in England & Wales under Company Registration Number:012220089

Registration with the ICO Registration Number:ZA554253

Copyright© ACE Driver Safety Ltd

THE SCHEDULE

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

 

To: ACE DRIVER SAFETY LTD, PO Box 8252, Reading RG6 9TB, Tel Number:  0333 7721707, office@acedrinkdrivingcourses.co.uk 

 

I/We                           hereby give notice that I/We                            cancel my/our                            contract for the supply of the following service                                    ,

 

Ordered on                       .

 

Name of consumer(s),

 

Address of consumer(s),

 

Signature of consumer(s) (only if this form is notified on paper),

 

Date

 

ACE Driver Safety Ltd are registered in England & Wales under Company Registration Number:012220089

Registration with the ICO Registration Number:ZA554253

Copyright© ACE Driver Safety Ltd